Patient-Centered Customer Service

Directly or indirectly, we work to support the delivery of an
excellent patient experience to everyone served by the
organization.

Caring and Compassion

We provide empathetic comfort to those in distress and share kindness in all interpersonal interactions.

Respectful Communication

We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.

Accountability

We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance and actions.

Teamwork

We are members of a diverse interdisciplinary team working together to meet a common goal.

Customer Safety

We recognize and address potential hazards to protect ourselves and our customers.